Effective Date: July 1, 2025

ShopAur, LLC TERMS OF SERVICE

Welcome to the ShopAur, LLC (the “Company”) Distributors of high-quality Food and General Merchandise Products to you (the “Customer”) all in one place (the “Website”), that is conveniently delivered to your door. ShopAur, LLC owns and operates its own network and Website along with an easy to use “Mobile App” where you can discover the vast inventory of foods, products and general merchandise from Africa, the Middle East and Asia that all can be ordered at the tap of your finger from our Website or on the Mobile App on your phone. In addition, you can explore and access information, resources other products and services through the provided tools on the Website and Mobile App. The Company wants to make your visit enjoyable in every way and have provided the following Terms and Conditions as well as our Privacy Policy, which appears in successive order below.

1. APPLICABILITY OF TERMS AND CONDITIONS

These Terms and Conditions ("Agreement") govern all online orders and deliveries of food and related. products and services offered by ShopAur, LLC ("Company," "we," "us," or "our") to consumers ("Customers" or "you"). By placing an order with the Company, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth herein. If you do not agree to these terms and conditions, you should not place an order with the Company.

2. ONLINE ORDERS

2.1 Ordering Process

Customers may place orders for food and related products through the Company's website or mobile application. All orders are subject to the Company's acceptance and availability of the requested items. The Company reserves the right to refuse or cancel any order for any reason, including but not limited to product unavailability, error in pricing or product description, or suspicion of fraudulent activity.

2.2 Order Confirmation

The Company will provide Customers with an order confirmation upon successful placement of an order. The order confirmation will include details such as the items ordered, delivery address, estimated delivery timeframe, and total cost including applicable taxes and fees. Customers are responsible for verifying the accuracy of all information in the order confirmation and promptly notifying the Company of any errors.

2.3 Modifications and Cancellations

Customers may modify or cancel their orders prior to the order being processed for delivery by contacting the Company's customer service department through this Website. Once an order has been processed, modifications or cancellations may be subject to additional fees or may not be possible. The Company will make reasonable efforts to accommodate modification or cancellation requests but cannot guarantee that such requests will be fulfilled.

3. PRICING AND PAYMENT

3.1 Pricing

The prices for all food and related products are as displayed on the Company's website or mobile application at the time of ordering. Prices are subject to change without notice. The Company reserves the right to correct any pricing errors that may occur, even after an order has been confirmed. In the event of a pricing error, the Company will notify the Customer and provide the option to proceed with the order at the correct price or cancel the order without penalty.

3.2 Payment Terms

Customers must pay for their orders in full at the time of placing the order. The Company accepts various payment methods, including credit cards, debit cards, and digital wallets. Stripe providing payment information, Customers represent and warrant that they have the legal right to use the payment method provided and that the information supplied is accurate and complete.

3.3 Coupons, Promotions and Other Discounts

Official, authorized and promotional coupons and discounts may be used and applied to your order or specific item at checkout, but may NOT be combined with any other promotions, coupons or discounts. The Company reserves its right to discontinue any promotion, coupon or discount at any time for any or no reason, and without notice. None of the above can be transferred or resold. Abuse of any promotion or discount, including the use of multiple accounts associated with the same customer or group of customers, is a violation of our policy, and will result in order cancellation in addition to suspension or termination of the account. For example, if ShopAur finds that users are creating duplicate accounts to use limited promotions or coupons multiple times, ShopAur reserves the right to cancel or void the order and close the customer account.

3.4 Sales Tax

Customers will be responsible for paying any applicable sales tax on their orders, which will be calculated and added to the total price at checkout. The Company collects and remits sales tax in accordance with applicable federal, state, and local tax laws and regulations.

4. DELIVERY

4.1 Delivery Areas

The Company offers food delivery services within the following geographic areas: [We are delivering Mayland, Virginia and Washington DC (Map Link: https://www.google.com/maps/d/u/0/viewer?mid=1IMm0kCcYQ0OQImTuhKfVRvbCdugQHsM&ll=39.085981840244095%2C-77.09370411567912&z=9]. Deliveries outside of these areas may be available upon request, subject to additional fees and extended delivery timeframes. The Company reserves the right to modify its delivery areas at any time without prior notice.

4.2 Delivery Timeframes

The Company will provide an estimated delivery timeframe at the time of order placement. Actual delivery times may vary due to factors such as traffic, weather, order volume, and other circumstances beyond the Company's control. While the Company strives to meet all estimated delivery timeframes, these estimates are not guarantees, and the Company shall not be liable for any delays in delivery.

4.3 Delivery Procedures

Deliveries will be made by the Company's authorized delivery personnel and Unaffiliated Third-Party Delivery Services who are purportedly trained in proper food handling and safety protocols in accordance with applicable food safety regulations as each jurisdiction mandates. Depending on the type and choice of Delivery the Customer chooses, their presence may or may not be required at time of Delivery. If presence is required, then Customers must be present at the delivery location to receive the order and may be required to provide proof of identity or age verification for certain products. The Company reserves the right to refuse delivery if the Customer is not available, the delivery location is deemed unsafe, or the Customer appears to be intoxicated or otherwise unable to accept delivery responsibly. All Unaffiliated Third-Party Courier and Delivery Services (Uber Eats, and Door Dash etc.) are independent contractors and not under the control or responsibility of the Company. The relationship is strictly and contractually between the Customer and Third-Party Independent Delivery Service.

4.4 Delivery Fees

The Company may charge a delivery fee for each order, which will be clearly displayed during the checkout process. Delivery fees are subject to change without notice and may vary based on factors such as delivery distance, order size, and time of day. Additional surcharges may apply during periods of high demand, inclement weather, or special events.

5. RETURNS AND REFUNDS

5.1 Product Quality

If a customer is not satisfied with the quality of the food or related products received, they may request a refund or replacement within twenty-four (24) hours of delivery by contacting the Company's customer service department. The request must include the order number, specific items at issue, and a detailed description of the quality concerns. The Company reserves the right to inspect the products before issuing a refund or replacement and may require photographic evidence of the quality issues.

5.2 Damaged, Incorrect Orders and Theft of Product

If an order is delivered with missing or damaged items, or if the order is incorrect, the Customer should notify the Company immediately, but no later than four (4) hours after delivery. The Company will work to resolve the issue, which may include a refund, replacement, or credit, at the Company's discretion. Failure to notify the Company within the specified timeframe may result in the denial of the Customer's request for resolution. In the event of theft of your product, whether before during or after delivery, the Customer must Reach out to courier service to discuss any applicable remedies and resolutions. The Company disclaims any responsibility and Liability for any Theft as described above.

5.3 Refund Process

All refunds will be processed back to the original payment method used for the order within five (5) to seven (7) business days from the date the refund is approved. The Company reserves the right to limit the number of refunds or replacements per Customer to three (3) per calendar year. Excessive refund requests may result in the suspension or termination of the Customer's account, at the Company's sole discretion.

6. FOOD SAFETY AND HANDLING

6.1 Food Handling

The Company takes great care to ensure the proper handling and storage of all food products during the ordering, preparation, and delivery process. All Company personnel involved in the food supply chain are trained in food safety and sanitation protocols in accordance with applicable federal, state, and local regulations, including but not limited to the Food Safety Modernization Act (FSMA), FDA Food Code, and state-specific food safety laws. The Company maintains all necessary licenses, permits, and certifications required for the operation of its food distribution and delivery business.

6.2 Food Allergies and Dietary Restrictions

Customers are responsible for indicating any food allergies or dietary restrictions when placing an order. The Company will make reasonable efforts to accommodate such requests, including implementing procedures to minimize the risk of cross-contamination and providing allergen information for menu items when available. However, the Company prepares food in facilities where allergens are present and cannot guarantee that any menu item will be completely free of allergens. Customers with severe allergies or dietary restrictions should exercise caution when ordering and should contact the Company directly with specific concerns before placing an order. The Company shall not be liable for any adverse reactions resulting from food allergies or dietary restrictions not explicitly communicated by the Customer at the time of ordering or for reactions that occur despite the Company's reasonable efforts to accommodate the Customer's disclosed allergies or dietary restrictions.

6.3 Perishable and Temperature-Controlled Food Items, Medicine & Herbal products and Non-Food Products

Customers should refrigerate or freeze perishable and temperature-controlled items immediately upon receipt and consume them within the recommended timeframes provided by the Company. Food items should not be left at room temperature for more than two (2) hours, or one (1) hour if the ambient temperature exceeds 90°F (32°C). The Company is not responsible for the quality or safety of food items after delivery, including any foodborne illness or other adverse effects resulting from improper storage, handling, or consumption of delivered food and temperature-controlled food items by the Customer. These products are NOT eligible for return but may qualify for a partial or full refund of the product ordered. Customers must make a formal request for refund within two (2) calendar days from delivery. Medicine & Herbal Products and Treatments are NOT eligible for return but may be eligible for refund by making a request within 30 days of Delivery. Non-Food merchandise products are eligible for a return within thirty (30) days from Delivery. With any Product Concern, please document with picture(s) and a description of the concern. (support@aurrr.us)

7. REPRESENTATIONS AND WARRANTIES; DISCLAIMERS; LIMITATIONS ON LIABILITY

7.1 Company's Representations and Warranties

The Company warrants that it will use commercially reasonable efforts to deliver food and related products in a timely manner and in good condition, in accordance with applicable Federal, State and Local food safety regulations. The Company further warrants that all food items will be prepared in facilities that comply with applicable health and safety standards and by personnel who have received appropriate food safety training. However, the Company makes no other warranties, express or implied, regarding the food, related products, or delivery services.

7.2 Limitation of Liability

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE COMPANY'S SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF DATA, PERSONAL INJURY, PROPERTY DAMAGE, REPUTATIONAL HARM, OR ANY OTHER TYPE OF DAMAGE OR LOSS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY IS INTENDED TO APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

THE COMPANY'S TOTAL LIABILITY TO ANY CUSTOMER FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE COMPANY'S SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE ORDER GIVING RISE TO THE CLAIM. THIS LIMITATION OF LIABILITY IS AN ESSENTIAL PART OF THE BARGAIN BETWEEN THE COMPANY AND THE CUSTOMER AND APPLIES TO ALL CLAIMS OF LIABILITY, INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such jurisdictions, the Company's liability will be limited to the greatest extent permitted by applicable law.

7.3 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND FREEDOM FROM COMPUTER VIRUS. THE FOOD AND RELATED PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTY OR REPRESENTATION OF ANY KIND. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

7.4 Third-Party Liability

ShopAur, LLC, may allow you to purchase, receive, or use products, content, information, offers, and services from certain third-parties. When ShopAur makes these third-party services or products available or partners with them on advertising campaigns, ShopAur acts only as the link between you and such third-parties, and should not be interpreted as an endorsement. Except as provided herein, the Customer agrees that ShopAur does not assume responsibility and will have no liability for the purchase, payment, warranty, delivery, or maintenance, of any of these third-party products or services.

8. GOVERNING LAW AND DISPUTE RESOLUTION

8.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the [state/jurisdiction] without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any jurisdiction other than [state/jurisdiction]. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.

8.2 Mediation

Prior to initiating any arbitration or legal proceeding, the parties agree to attempt in good faith to resolve any dispute arising out of or relating to this Agreement through mediation. The mediation shall be conducted by a mediator mutually agreed upon by the parties and shall take place in [city, state]. The costs of mediation shall be shared equally by the parties. If the parties cannot resolve the dispute through mediation within sixty (60) days after the commencement of mediation proceedings, either party may proceed to arbitration as set forth below.

8.3 Arbitration

Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach thereof, that cannot be resolved through mediation shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator selected in accordance with the AAA rules. The arbitration shall be conducted in [city, state], in the English language. The arbitrator shall have the authority to grant any remedy or relief that would be available in court, including injunctive relief. The arbitrator's award shall be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.

The parties agree to maintain the confidential nature of the arbitration proceedings and shall not disclose the existence, content, or results of any arbitration without the prior written consent of all parties, except as required by law or to the extent necessary to enforce the arbitration award.

Each party shall bear its own costs and expenses (including attorney's fees) in connection with the arbitration, and the parties shall share equally the fees and expenses of the AAA and the arbitrator, unless the arbitrator determines that a different allocation is appropriate.

8.4 Small Claims Court

Notwithstanding the above, either party may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction. This provision does not prevent either party from seeking injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending the conclusion of any arbitration.

8.5 Class Action Waiver

THE PARTIES AGREE THAT ANY CLAIMS BROUGHT BY EITHER PARTY SHALL BE BROUGHT IN THEIR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

8.6 Push Notifications, Text and Email Messages and Telephone Calls

You agree that ShopAur may send you sales and marketing communications, such as by email, app-based push notification through the ShopAur app, or text messages. You can opt out of receiving ShopAur sales and marketing communications at any time by following the unsubscribed instructions in those messages. This will not affect subsequent subscriptions and if your opt-in is limited to certain types of emails, the opt-out will also be so limited. Similarly, you can limit your receipt of push notifications by adjusting the settings of your mobile device. You may be given the opportunity to opt in to ShopAur message programs which provide updates regarding product and service information & availability, marketing messages, and promotional offers. These marketing messages may be autodialed, prerecorded or promotional and may be delivered via voice or text. You may opt out of receiving text messages at any time by replying "STOP" to the message. You may receive one confirming text. Message and data rates may apply. You may opt out of any voice telephone message program by following the directions provided during the telephone call.

9. INTELLECTUAL PROPERTY

9.1 Ownership

All content included on the Company's website and mobile application, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. The compilation of all content on the Company's website and mobile application is the exclusive property of the Company and is protected by international copyright laws.

9.2 Limited License

The Company grants Customers a limited, non-exclusive, non-transferable, revocable license to access and use the Company's website and mobile application solely for the purpose of placing orders for food and related products. This license does not include any resale or commercial use of the Company's website or mobile application or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Company's website or mobile application or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

9.3 Restrictions

Customers shall not: (a) reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purpose any portion of the Company's website or mobile application; (b) use the Company's name, trademarks, service marks, or logos in any manner that is likely to cause confusion; (c) remove any copyright, trademark, or other proprietary notices from any portion of the Company's website or mobile application; (d) frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information of the Company; or (e) use any meta tags or any other "hidden text" utilizing the Company's name or trademarks.

10. PRIVACY AND DATA PROTECTION

10.1 Privacy Policy

The Company's collection, use, and disclosure of personal information in connection with the Customer's use of the Company's services is governed by the Company's Privacy Policy, which is incorporated into this Agreement by reference. By using the Company's services, Customers consent to the collection, use, and disclosure of their personal information as described in the Privacy Policy.

10.2 Data Security

The Company implements reasonable security measures to protect Customer information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and the Company cannot guarantee absolute security of Customer information.

11. MISCELLANEOUS

11.1 Severability

If any provision of this Agreement is held to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from this Agreement and the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. In such event, the parties agree to replace the invalid or unenforceable provision with a valid and enforceable provision that most closely approximates the intent and economic effect of the invalid provision.

11.2 Waiver

The failure of the Company to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. A waiver of any term or condition of this Agreement must be in writing and signed by an authorized representative of the Company. No waiver by the Company of any breach or default hereunder shall be deemed a waiver of any subsequent breach or default.

11.3 Notices

All notices required or permitted to be given hereunder shall be in writing and shall be delivered to the Customer's email address on file or to the Company's address as provided on the website. Notices to the Company shall be sent to: [Company Address] or by email to [Company Email]. Notices shall be deemed received when delivered if delivered by hand, when sent if sent by email (provided no automated response indicating non-delivery is received), or three (3) business days after mailing if sent by certified mail, return receipt requested

11.4 Force Majeure

The Company shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, civil unrest, government action, labor disputes, power failures, and Internet or telecommunications failures.

11.5 Assignment

Customers may not assign or transfer this Agreement, by operation of law or otherwise, without the Company's prior written consent. Any attempt by Customers to assign or transfer this Agreement without such consent shall be null and void. The Company may assign or transfer this Agreement, at its sole discretion, without restriction.

11.6 Entire Agreement

This Agreement, including any policies or guidelines incorporated by reference, constitutes the entire agreement between the Customer and the Company with respect to the subject matter hereof and supersedes all prior or contemporaneous understandings or agreements, whether written or oral. No amendment to or modification of this Agreement will be binding unless in writing and signed by an authorized representative of the Company.

11.7 Survival

The provisions of this Agreement that by their nature should survive termination shall survive termination, including but not limited to provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution. By placing an order with ShopAur, LLC, you acknowledge that you have read, understand, and agree to be bound by these Terms and Conditions.